Frequently asked questions

Shipping
When will I get my order?

We aim to ship your order within 3 business days. Once it's on its way, you'll receive a confirmation email. Delivery times may vary depending on your location.
How much does shipping cost?

Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.

For orders over $59, shipping is free of charge.
Why does my order not qualify for free shipping?

Free shipping is available on orders over $59, excluding glassware. Due to the fragile nature and additional packaging required, glassware products are not eligible for free shipping, even if your total order exceeds $59. We appreciate your understanding as we work to ensure your items arrive safely.

returns and exchanges
What should I do if I have received a faulty product?

If your order arrives with a defect or damage, please contact us at hello@everydaylabelco.com.au within 14 days of receiving it. Make sure to include:

Your full name

A description of the issue

Clear photos of the damage or defect

Once we assess the situation, we’ll offer either a replacement or a refund for the product price (excluding postage), depending on the circumstances.

Please Note: Our return policy does not cover normal wear and tear, accidental damage, or improper use beyond the initial 14-day period.
I think my package is lost. What should I do?

If you believe your package has been tampered with or lost during shipping, we recommend reaching out to Australia Post immediately. We cannot take responsibility for items once they have been handed over to the carrier, but you can add extra peace of mind by selecting registered post at checkout.

For any questions or concerns, please reach out to us at hello@everydaylabelco.com.au
Can I return or exchange my order if I change my mind?

As all our products are personalised and made especially for you, we do not offer returns or exchanges for change of mind. Please double-check your customisation details carefully before placing your order to ensure everything is correct.
What if I made a mistake in my personalisation?

We recommend reviewing your order details thoroughly before submission. If you notice an error immediately after placing your order, please contact us as soon as possible — we’ll do our best to assist you, but we cannot guarantee changes once production has started.
Do I have to pay for the shipping of my return?

We provide prepaid return labels and cover return shipping costs only for the following product issues:

  • Faulty items
  • Items that arrived damaged
  • Incorrect variation

If your return falls under one of these categories, we’ll supply a return label at no cost to you. For all other returns, including change of mind, return shipping costs are the customer’s responsibility.
What is the refund process?

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5–7 business days. Please note that personalised products are only refundable in cases of faults, damages, or errors on our part.
After I have returned my order, when will I receive my refund?

After we receive your returned items, please allow 3–5 business days for us to inspect and process your return. Once approved, refunds or store credits are typically issued within 5–7 business days to your original payment method. You’ll receive a confirmation email once your refund or credit has been processed.