Return and Refund Policy

At Everyday Label Co., we take pride in creating personalised products with care and attention to detail. While we hope you love your order, we understand that things can occasionally go wrong. Please review our return and refund policy below.

Faulty or Damaged Products

We want you to love your purchase. If your item arrives faulty or damaged, please contact us at hello@everydaylabelco.com.au within 14 days of receiving your order.
In your email, please include:

  • Your full name
  • A description of the issue
  • Clear photos of the damage or defect

We will assess the issue and, where appropriate, offer a replacement or refund for the product price (excluding shipping).

Please note: This policy does not apply to general wear and tear, accidental damage, or misuse reported beyond the 14-day window.

Lost or Missing Parcels

If you believe your parcel has been lost in transit or tampered with during delivery, we recommend contacting Australia Post directly to lodge an enquiry.
Once your parcel has been handed over to the carrier, we are unable to accept responsibility for delivery issues.
For added peace of mind, you may select registered post at checkout.

Change of Mind

Due to the personalised nature of our products, we do not accept returns or exchanges for change of mind.
Please ensure all customisation details are correct before placing your order, as each product is made specifically for you.

Errors in Personalisation

If you notice an error in your order after checking out, please contact us immediately.
We will do our best to make adjustments; however, we cannot guarantee changes once production has begun.
Please take care to review all order details before finalising your purchase.

Return Shipping

Return shipping costs are covered by Everyday Label Co. only in the following cases:

  • Faulty or damaged items
  • Incorrect product variations

In such cases, we will provide a prepaid return label.
If the return does not fall into these categories, return shipping is the responsibility of the customer.

Refund Process

Once we receive and inspect your returned item, we will notify you of the outcome. If the return is approved, a refund will be issued to your original payment method within 5–7 business days.

Please note: Personalised products are only eligible for a refund in the event of a fault, error on our part, or confirmed damage. Refunds will not be issued for change-of-mind returns.

Timeline for Refunds

Once your return has been received and approved:

  • Inspection typically takes 3–5 business days
  • Refunds or store credits are processed within 5–7 business days
  • A confirmation email will be sent once the refund or credit has been completed

Questions or Concerns

If you have any questions about our return or refund process, please contact us at:

📧 hello@everydaylabelco.com.au

We’re happy to help!